I did not have a TV neither a cell phone when the technician came to install.
Residents in my assisted living program pay $137 for Xfinity.
I moved into the complex April, June Xfinity tried to collect April’s money and billed me for $137.
January, I got a TV Xfinity send me a self-help kit to connect it to cable no cable was connected to the wall I informed Xfinity they send a technician to fix my internet. On his arrival I was using my internet he asked me what was wrong with the internet. I told him nothing was wrong with the internet no cable was connected to the wall to connect the TV. He said that was not what he was told and he went down stairs to his truck for a two-way plug and connected my TV.
I signed a new contract with Xfinity by phone which would change after one year.
June Xfinity changed my contract started billing me next year’s cost.
The technician saw I had a triple play bundle until I aired my views
“Perfect! I see you have a Triple Play bundle but I don't see any recent changes. Are you able to confirm what corrections we need to make on your account? -Joseph”
“I can see that the Double Play promotion you signed up for in May 2018 did have Internet and Xfinity Voice service. I can also see the work order in January of 2019 was to add Basic Cable and to ship a cable box as you explained. No further changes were made to your account after that date though. Your Double Play bundle is still $74.99 and your Basic Cable is $14.00 a month. Is there a specific bill you see incorrect charges on? -Joseph”
The Xfinity technician is having problem understanding his own bill
This is what he wrote
“I will be happy to visit your October billing statement. If we focus on this we might be able to identify the issue or get more useful information. The overall amount due was $130.23 and the past due balance was $65.08. Let me double check this statement and previous statements before this one. Did you notice the $65.08 was the past due balance? -Joseph”
I was given $20 credit January 7th 2019 for late arrival of technician which would be added to my bill of $47.33 which would add up to 67.33 for payment of my January 26th bill. I made my payment of $47.33 on February 4th and was informed my bill was not fully paid. Xfinity did not add the credit of $20 to my bill. Xfinity took away my January contract Xfinity claimed I did not pay my full bill.
Your overall balance due in February was $184.58 and your payment in February was for $47.33. I can confirm and see that your payment May 4th was for $92.94 and that your payment on March 5th was for $137.25. Your March bill will show your balance owed was $230.22. $92.77 was new charges and $137.25 was forwarded from your February bill. Your May bill will show that $212.14 was the total due. $119.20 was new charges and $92.94 was forwarded from your April bill. When focusing on your April bill, $185.91 was your total due. The new charges in April were $92.92 and your past due balance forwarded from March was $92.97. Your payment of $92.97 processed in April only covered your past due balance. Your bill is fluctuating in price because it is being paid beyond the due date and the overall amount due is not being paid. You are able to turn off "Eco Bill and Auto-Pay" from "My "Account" when signing into your account from http://www.Xfinity.com or by using the Xfinity My Account app. You can also view your contract or promotion from "My Account" After signing into "My Account" click on the "settings" tab and then open "Account Details" You can see these steps using this link. (https://www.xfinity.com/support/articles/my-account-find-contract) The key points to recap are, your 12-month promotion expired in May 2019, Basic Cable service and equipment were shipped and added to your account in February and your bills are being paid beyond the due date causing your bill to fluctuate monthly. -Joseph
July, I went through my bill with Xfinity Technician and it was corrected I was told my balance due July 26th was $99.00
August 4th I paid $99.00 and received a shock my balance was $162
Xfinity tried everything to convinced me I was at fault
“Once your account is caught up completely then you will see a bill for $119.65. I went back all the way to 5/18 and you didn't pay your first month's bill. From that point on you have only made partial payments every month which left a carry-over balance. -Sarina”
I did not pay my first month’s bill and did not received one late penalty unbelievable.
On investigation I found out Xfinity had changed my contract without my permission and billed me for $141.17 for due payment July 26, 2019. Fortunately, I received July’s hardcopy bills by mail I was able to post screen shots to help resolve my billing issue. I will not receive August’s bill in hard copy Xfinity claimed I changed to paperless. Wow I would be stupid.
I've had a chance to review and I see the balance is currently $141.17. In your estimation, what do you believe the balance should be? -Angel
That is a long time to have to get your bill explained to you. But, you are in the right place to get help! I do show your regular rate is about $104.67 with equipment charges but before taxes and fees. The latest bill had a $40 tech fee, but with a $20 credit so it came out to $20. Your regular rate is $119.65 with taxes and fees.-Josh
I cleared my bill Xfinity did not stop Xfinity added on tech fees of $40 which I was not supposed to pay for visit my internet was slow. Xfinity now claimed my computer was at fault reason internet was slow Tech’s report.
I had to show them screen shots with different speed to prove my case
We have access to all the same hard copies that you would get at your home. The $20 credit had absolutely been applied in that month but when you had made the payment that plus the $20 credit did not satisfy the full owed balance for the month. You are correct, the $40 I applied, plus the $20 for the July billing would come to a total of $60. That would apply directly to your owed monthly balance. -Tommy
I will have to go through the same problem the next time I pay my bill because they want me to sign a new contract.
You’re receiving a $40.00 credit on your Xfinity account. Here are the details:
IN HOME SERVICE VISIT
You’ll be able to view this credit on My Account within 24 hours.
Please make a payment for your remaining balance of $122.30.
Your bill of $122.30 is due August 26, 2019. Your recent payment of $98.52 has processed. Your recent credit of $40.00 has processed.
I am supposed to get $98.00 contract back I informed Xfinity of mistake made and posted the above statement.
Fluctuating speed tests:
18.2mbps upload 5.3mbps download
53.5mbps upload 4.7mbps download
18.2mbps upload 5.3mbps download
I have asked for my contract in hard-copy and Xfinity refused to send me my hardcopy.